ISO 9001; using your nonconformity log

ISO 9001

ISO 9001 is the internationally ISO standard recognised for quality management.

Working with North East clients and nationwide, Compliant help businesses achieve ISO 9001.

Organisations that hold an ISO 9001 certificate are recognised in the UK and internationally for high quality in the way that their business is managed.

In this article we explore the different aspects of ISO 9001, such as the non-conformity log, the benefits of being ISO-certified, the ISO 9001 QMS, and many more.

Most businesses strive to reach ISO standards because these are the standards that customers look out for whenever they decide whether or not to invest in products or services. The standards are also a requirement to tender for certain types of work and get onto supplier frameworks such as the NHS and local authorities.

Businesses that have ISO certifications have higher chances of getting more contracts, increasing sales, winning more tenders, and retaining more customers. Since ISO is one of the most trusted entities in enforcing standards of high quality, it’s one of the most sought-after standards, globally.


ISO believes that for an organisation, entity, or business to provide quality products and services, they must first understand their company’s goals. As the head of the business, it is essential to lead your team towards your goals. Being a leader does not only involve instructing people on what to do. Leadership should also entail inspiring others to do better. If you lead your team the right way, you push them to be better and give their best in their tasks.

Some leaders achieve results in a more intense way. Using forceful methods to reach goals. This is only effective for a short period. Eventually, team members subjected to this kind of treatment project lower efficiency and productivity.

Good leadership has a domino effect. When the head of a group or company is a good leader, employees become good followers, too. They become motivated and excel more when they know they are valued. The quality of their outputs and the energy they project in their work depends on the kind of leader they have.

ISO 9001 highlights that an organisation or company can only provide high-quality goods or services under good leadership.

Our approach

ISO 9001’s Plan Do Check Act (PDCA) is an excellent tool in enforcing a process-driven structure across an organisation. A good process helps sync every department in the workforce and the company’s overall performance. This leads to higher efficiency and better-quality outputs. It’s good practice to have a transparent process and guidelines so people in the company know where or how to get the help they need when they need them.

Compliant’s ISO implementation supports includes policies and procedures that enable companies to work towards improvements across the entire business and effectively introduce changes where applicable.

Our implementation also includes a non conformity log that we will support your business in populating with complaints, areas of improvement, OFIs and any other findings from internal and external audits.

Supporting your customers

Focusing on the customers’ needs is the foundation of good customer service. A business must first identify what the customers need and want. You can’t introduce or sell a product or a service to someone who doesn’t need it. Once you understand what your customers need, start from there.

Both positive and negative feedback can be useful to an organisation and is an integral part of the ISO 9001 process. Businesses can use customers’ feedback to improve their goods or services. The customers’ feedback will tell them which fields or areas they need to improve and work on. Accepting criticisms is what leads good businesses to success. They know where they are lacking. They’ll know where they need to start building.


ISO 9001 emphasizes constant improvements. If a company wants to serve quality outputs, it must continuously improve. Identifying the areas or aspects you need to improve is essential for growth.

Compliant provides editable flowcharts to show where and how improvements can be made.

There is always room for improvement. Every business goes through this. There is no exception. Constantly improving, researching, and changing things leads to positive results.

Employee engagement

Every single person has a role to play in an organisation. Everyone’s functions are essential to the company’s success as a whole. ISO 9001 understands this. Thus, people’s engagement is a part of the principles they uphold. Companies who seek success must ensure that all team members understand their role in contributing to ISO 9001. 

Evidence-Based Decision Making

Leaders should base their decisions on facts and be backed by shreds of evidence. Remember that the decisions leaders make do not only impact them personally. They affect the entire organisation. A wrong decision could lead to people losing their jobs. It is essential to always look for evidence, proof, or data to support a decision.

Sound decision-making helps the company thrive and gain an advantage against competitors. Compliant’s support includes an ‘Assessment Evidence’ document, a ‘Gap Assessment Tool’ and ‘Competence Development’ procedure and report documents. All of these documents will be bespoke for your company if you decide to progress with Compliant.

Relationship Management

The company’s relationship with suppliers plays a vital role in gaining an advantage against key competitors. However, building a good relationship between suppliers and consumers does not grow overnight. The process requires constant transparency between each other to build up trust.

Maintaining a healthy relationship between suppliers gives businesses a competitive advantage in short-term financial gains, built on beneficial mutual strategies.

As part of ISO 9001 all suppliers must be listed and a rating system for the quality of the services provided recorded.

What is a Quality Management System?

A quality management system is a set of business processes, techniques, policies, and methods that check a company’s competencies in delivering high-standard services or goods.

To better understand what ISO 9001 is check out our video from our Director, Mark Henderson here.

Quality is the number one goal that companies should reach to fully satisfy customers’ demands, thus increasing the company’s profitability. A lot of benefits come with a sound management system. For companies who managed to effectively implement ISO 9001 benefits have included:

  • Increase in the productivity of tangible goods
  • Increased effectivity in the use of office resources
  • Company growth and expansion
  • Heightened employee and company morale
  • Flexibility, more opportunities
  • Comprehensive systems capable of tracking defects, gaps, and more
  • Customer retention

ISO’s quality management system is one of the best quality management systems. ISO 9001:2015, the most prominent quality management system ensures that only the best reaches the market.

Organisations use ISO 9001 to formulate their own quality management system (QMS), creating satisfied customers, more tangible gains, and continually improving the process.

Compliant offer complimentary webinar on ISO 14001

Compliant’s GAP Analysis

Our initial GAP Analysis reviews your paperwork helping us to identify what you need to put in place. Our GAP Analysis is perfect for your business if a significant component of the ISO standard has already been implemented across your organisation. We review ISO certification cost for small business and can identify any gaps in your system and make recommendations to close those gaps before an audit.

Our GAP Analysis guarantees that the essential resources and procedures have been accurately identified and recorded.

ISO 9001, your investment and the n/c log

Whether you are a large company or a startup, becoming ISO 9001-certified can drive business success. An ISO certification is a company’s ticket to some of many gains, including:

Increase revenue – if you manage to become certified, your certification means more contracts, attracts more customers, wins more tenders, and improves customer retention through increased customer satisfaction. Your ISO certification is your ticket to success.

Improve customer satisfaction – by understanding what customers need, as well as their wants, you are not just leveraging profits but also ensuring that they will seek your product or service again and again. An ISO-certified business follows the highest quality management system, ensuring the best possible outcomes for customers.

Improve company’s credibility – companies and other entities trust the International Organisation Standardisation. Therefore anyone with an ISO certification is considered to be of a high standard. Your certification attracts more people and positively impacts your company’s credibility. You passed the ISO standard, which means your company is noteworthy. Organisations often look at this aspect when assessing whether to build relationships with new companies.

Increased efficiency – getting an ISO certification can actually reduce operation costs. Following the best practices in the industry can increase operational effectiveness and reduce error, lower expenses, and yield better results.

Improved decision-making – The ISO 9001 certification process helps companies or organisations detect a fault, gaps, or errors in management. If you get an ISO certification, you can immediately identify which parts or places your company is lacking, which portions you need to improve, and what methods are best to address these issues.

Higher and better people engagement – establishing solid communication in the workforce ensures that everyone is on the same page. A good leader should not only lead the team but should also listen. One of the main principles of ISO 9001 is people engagement. No one should be left out, and everyone should be included. Successful companies became what they are now because they give emphasis to their people’s roles and contributions in the workplace.

Superior process integration – good integration of a business process is essential to the results of a business’s productivity. A process integration solution helps companies sync their systems and the quality of their work across every department or team. Lack of business process integration could lead to lapses and poor company productivity.

Better supplier relationship – being ISO-certified opens opportunities to better supplier relationships. Building healthy relationships involves a lengthy process built on mutual trust and agreements. ISO-certified companies stand better chances at finding magnanimous suppliers.

Updating the non-conformity log is not only part of the ISO 9001 process but it all allows businesses to review where they are, make improvements and record how effective those improvements have been. Continuous improvement is a key part of ISO 9001.

Getting started with Compliant

We understand the impact that having ISO 9001 can make to your business. Our dedicated team of consultants can walk you through the process, provide audit proof documentation, support you on audit days and liaise with certification bodies on your behalf. We have a proven track record and have seen the impact that our ISO support can make to businesses working in a range of industries.

As part of our post certification support, we assist and perform internal audits for our clients across the clauses and annexes of the relevant standards. These are carried out approximately 2 months ahead of client surveillances by actual auditors who have skill sets of the standards clients have attained.

Become certification ready with Compliant. Get your FREE, no obligation quote by filling in our quote calculator here today!