Compliant post certification support and how it can support your business

You may wonder why Compliant offer competitive upfront costs to their potential clients.  It’s because we like to look at the bigger picture, we hope to build a long-lasting working relationship with our customers, a relationship that will benefit yourself, your business and Compliant.

This works perfectly with ISO and the annual audit process it follows.

Once you successfully gain ISO certification, you may wonder what happens next?

We offer post certification support via affordable monthly payments.

You may not see us every single month but rest assured, we’ll be working in the background as we work to update, support and embed your management system(s).

Every year, your management system has to be completely updated. This includes new version numbers, dates, review dates and any customisation that has occurred over the previous 12 months on documents. Compliant also update processes, procedures and documents with any recommendations made by auditors throughout the year and add company documents relevant to your business operations over the past 12 months to your new pack.

All this must be collated and checked. In addition, any new revisions, legislation, internal audits, management reviews and many other documents have to be customised, embedded and updated within your refreshed management system.

Finally, when your next surveillance / recertification day arrives, we’ll be there to support your business to successful retention of your certifications.

As you can imagine, updating all of your management system is a continual and time-consuming task, with our support, we remove that stress.  Our trained auditors schedule & plan on your behalf, keeping your system up to date and on track ready for audit day.

Our clients appreciate the easy payment options, being able to spread the cost of payments across a 12 month period ensures improved cashflow for you and no more worrying about getting everything in place before their audit.

An A to Z of Additional Benefits, Maintenance and support of your management system prior to your annual surveillance / recertification process.

a. Ongoing support.

New or enhanced documentation to continuously improve your management system – remember our system goes past countless auditors’ eyes and we are continually enhancing all of the documentation to make it better.

b. Planned Teams’ meetings.

The embedding, auditing and reviewing of your system. These will be as required and spread across the previous months leading up to your next audit.

c. Email support on conformance and compliance to standards.

Our team of qualified auditors, assessors and sales professionals are always on hand to answer your email queries.

d. Telephone support.

We are happy to discuss and help you with many different aspects of ISO and its conformance and compliance to standards. If we are unavailable due to an audit we will return your call at our earliest available opportunity.

e. Internal Audits to support the standards and management system.

We assist and perform internal audits across the clauses and Annexes of the relevant standards. These are carried out by actual auditors who have skill sets of the standards you have attained. Powerful information audit ready for your surveillance or Recertification.

f. Prepare your system for annual surveillance/ recertification with the certification body auditor.

We ensure you are audit ready every time and fully prepared for your audit days.

g. Support when being audited for surveillance or recertification.

We are there to ensure you have a continuous smooth audit-supported process. Allowing you to do your day job whilst we handle the audit with the auditor. Remember, you will be required for short periods of time but not all day.

h. Remote support when being audited for surveillance or recertification.

When remote audits are taking place including any site visits, we’ll be there to ensure you have a smooth audit day.

i. A qualified lead auditor supporting your organisation for 2nd and 3rd party audits.

You will occasionally get audit requests from other businesses and we are happy to ensure you are set up and ready or them in advance.

j. Develop additional standards within your management system.

If you feel that an additional ISO standard would benefit your business, as our management systems are modular, we can integrate that extra standard into your system.

k. Competence support for your management system.

We have a team of fully qualified and competent staff who work with us and for us, their experience is invaluable when it comes to tenders & 3rd party customer requests.

l. Updates to your legal register and documentation.

We subscribe to the legislation update service so you don’t need to be. We automatically receive updates to legal registers which allows us to ensure your system is compliant.

m. Lead auditor and health and safety certifications to support you in tender work.

With risk-based thinking through core areas of ISO, our personnel are trained and competent, certifications such as NEBOSH and Chartered Manager will help you with any tender processes.

n. Availability of the full ISO standard for your review, saving you hundreds of pounds on the purchase price.

As we are members of BSI and also trained by BSI, this gives us access to ISO standards, this means no unnecessary costs to your organisation.

o. Case Studies to promote your ISO status.

Following your successful audit, we provide a complimentary case study which is promoted via our website and social media channels. ISO is a great achievement & something which you should shout about!

p. Site visits agreed if required.

As a UK based business, we can attend sites by prior arrangement, additional costs may be incurred.

q. Benefit of documents to aid tender processes.

With the popularity of tenders and dealing with large scale businesses there may be a need for additional documents or more obscure policies and procedures. We have a document library we are happy to share with our ongoing clients upon request.

r. Complete annual management system refresh to keep in line with surveillance of dates.

Your whole management system documentation has to be annually updated – we take care of this for you.

s. Additional documentation added to enhance management system.

To aid your learning process, we add documents that are not for audit, not just the bare minimum.

t. Monthly costs help to aid cash flow and plan budgets.

Spreading the cost of our support over monthly periods ensures easier budgeting and no surprises at the end of the year.

u. Liaison with certification bodies to help with a smooth pre surveillance audit process

We look after all the planning, auditor and certification body correspondence to ensure you have the minimum of stress leading up to your audit.

v. Management review support

Our trained personnel whilst doing all of the elements above can prepare your management review that is relevant to your organisation and the standards.

w. Close out of any non-conformance findings

Any audit findings are closed out and paperwork produced is placed into the management system to evidence to ensure there are no additional findings around them.

x. Transfer from certification bodies if required

If you’re looking to transfer to a different certification body, we have good working relationships with many companies, we are happy to organise all the transfer for you.

 y. Advice on best practice for system process flows for your organisation

Every organisation is different and as such we ensure the correct system process flows are in your management system but we then have to ensure they are relevant and we customise with you accordingly through our communication process pre the surveillance / recertification audits.

z. After certification document collation, updating and information added to management system

You will have many documents you may wish to either add, adjust or blend and we are here to ensure that procedure keeps the documentation., processes and procedures in line with the ISO standards.

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You can see that maintaining an ISO standard and keeping up to date with regulations can be timely and costly.

Therefore we offer the above 26 step support package to take the stress out of ISO management, so you have the time to get on with your job.

You can then rest assured knowing your certifications are being maintained in time for your surveillance audit with reliable and qualified support from Compliant.

Spread the cost – Spread the work load – Remove the stress.