Terms and Conditions

This agreement is between Compliant FM (UK) Ltd (a company incorporated and registered in England and Wales with company number 11001134 and registered office address 9, Aylesford Mews, Greystoke Manor, Sunderland, Tyne and Wear, SR2 9HY “CFM” and (The Company Listed on this agreement) the “Client”.

  1. CFM will provide the services (“Services”) to the Client referenced at or 2. or 3. as detailed in its proposal referenced above (“Quotation”) for a fee of plus VAT (“implementation Fee”).
  2. Where the implementation Fee is proposed with “expenses included”, this applies to the UK Mainland For other locations, expenses will be charged based on a reasonable estimate and will be invoiced monthly and payable on receipt of the invoice.
  3. The performance of Services by CFM is not regulated by the United Kingdom Accreditation Service (“UKAS”). CFM shall perform the Services using reasonable care and
  4. Confirmation that the Client meets the relevant standard will only be issued once CFM determines, at its sole discretion, that the requirements of Certification have been met. The Client shall fully co-operate with CFM in relation to the arrangement and completion of either the GAP Analysis, Accreditation, Certification, Surveillance, Re- certification, Stage 1 and Stage 2 For the avoidance of doubt, the implementation Fee shall remain payable in full even if Certification is not achieved and that also includes all the monthly installments have been fully paid if the 20% followed by the agreed number of interest free payments option was taken.
  5. Each of the parties acknowledges that, in entering into this agreement, it does not do so in reliance on any representation, warranty or other provision except as expressly provided in this No variation of this agreement shall be effective unless it is in writing and signed by both parties.
  6. This agreement shall commence on the date it has been accepted and shall terminate on the date that the Client and CFM agree after all , 2. or 3. listed above, installment or full fee payments have been made. The monthly 3. support payments are to be fully paid before during or after the Client’s annual surveillance as referred to in clause 7, unless terminated sooner under clause 11, 12, 13. In the event that the Client decides not to enter into an ongoing monthly payment agreement with CFM the Client will be notified in writing and this agreement will be terminated.
  7. The Client acknowledges that all accreditations and certifications incorporate an annual surveillance or renewal, which will be needed to be undertaken in order to maintain their accreditation or Certification. CFM can provide annual surveillance and renewal support to the Client. Where CFM provides annual surveillance or renewal support, a separate fee will be agreed and can be paid monthly or in full 1. and a separate written agreement will be entered into, and the terms of that agreement will apply to the provision of annual support by CFM. The ongoing monthly support 3. can be cancelled with 30 days’ notice at the end of the agreed monthly period and only when the account is fully paid up to date.
  8. The Client shall notify CFM, without delay, of matters of which it is aware, which may affect the capability of the Client’s management system to continue to fulfil the requirements of the relevant ISO Standard(s). These matters include but are not limited to (i) the legal, commercial, or organisational status, or ownership of the organisation; (ii) additional sites or offices; (iii) additional staffing levels;

(iv) change of certificate scope; (v) any other changes to the management system and processes; (vi) occurrence of a serious incident or breach of regulation necessitating the involvement of the competent regulatory authority; or (vii) in the event of a serious incident and the involvement of the competent authority, a special internal audit may be necessary, and the outcome of the investigation recorded. Where it can be demonstrated that they system seriously failed to meet the certification or accreditation requirements, this shall provide grounds for CFM to decide on action to be taken – up to and including suspension or withdrawal of its support to the client. Subject to providing written notice and written acceptance being given by the client, CFM reserves the right to amend its support fees to reflect these changes. Should the client not agree to the revised support fees, then CFM shall be entitled to terminate this agreement with immediate effect.

  1. Any conditions, warranties or other terms implied by statute or common law are excluded from this agreement to the fullest extent permitted by
  2. CFM’s total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this agreement shall be limited to the total of the fees paid by the Client to CFM under this agreement in the preceding 12-month period. CFM shall not be liable to the Client for any loss of business, loss of profits or any other indirect or consequential Nothing in this agreement excludes or limits liability for fraud or personal injury caused by negligence.
  3. The Client may terminate this agreement on written notice without liability for any reason within 14 days of acceptance or signing if it changes its mind (“Cooling O Period”). In this event CFM will refund any amounts
  4. After the Cooling Off Period the Client may terminate this agreement on written notice at any time provided it pays to CFM the unpaid balance of all implementation and or ongoing support Fees and any Extras All 1. and 2. And 3. fees will be payable. 3. fees are payable once certification or accreditation has been achieved. 3. can be cancelled with 30 days’ notice after the initial agreed period has been fully paid.
  5. CFM may terminate this agreement at any time with immediate effect: (i) in the event that the Client fails to pay any invoice on its due date or breaches any other term of this agreement and fails to remedy the same within the period stipulated by CFM; or (ii) if the Client is subject to an insolvency event or CFM otherwise has reason to believe that the Client will be unable to pay the invoices as they fall due; or (iii) if a period of 12 months has elapsed from the date of commencement of this agreement and on the giving of no less than 30 days’ notice. On termination of the Agreement by CFM under this clause, the Client shall pay CFM the unpaid balance of the implementation or ongoing support Fees and Extras
  6. In the event a scheduled appointment is cancelled or rearranged by the Client with less than 3 working days written notice, a call out fee of £250 plus VAT will be payable by the Client unless otherwise agreed in writing with
  7. CFM has the right to increase the monthly ongoing support annually by up to 5% above the current rate of inflation. This is subject to providing written notice and acceptance being given by the client. Should the client not agree to the revised support fees then CFM shall be entitled to terminate this agreement with immediate effect.
  8. CFM may refer to the Client’s Accreditations or Certification in its marketing activities unless requested not to do so in writing (by emailing helpdesk@compliantfm.com). Prior to the publication of any material which makes reference to the client or any of the client’s trademarks (or any entity within the client’s group of companies or any trademarks owned by those entities), no such publication shall be made until the client’s written consent to the exact form of the publication (inclusive of text, imagery and other multimedia) is given.
  9. CFM may at any time assign, transfer, sub-contract or deal in any other manner with its obligations and rights under this agreement.
  10. As used herein, ‘Confidential Information’ shall mean any oral or written proprietary information that either party may acquire from the other pursuant to this agreement or information as to the business of the other party provided, however, that Confidential Information shall not include any information which
    1. is or hereafter becomes generally known to the public but not as a result of unpermitted disclosure; and/or
    2. was available to the receiving party on a non-confidential basis prior to the time of its disclosure by the disclosing party; and/or
    3. is disclosed to a party by an independent third party with a right to make such
  1. Unless required by law or by a judicial, governmental or other regulatory body, neither party nor their agents nor subcontractors shall use Confidential Information other than for the purpose of this agreement nor disclose the other’s Confidential Information to any person or entity without the prior written approval of the other party except as expressly provided for
  2. CFM shall take all reasonable steps to ensure that its personnel, agents and sub-contractors keep confidential all information relating to the Client’s business and shall not disclose to any third-party information unless required to do so by
  3. This agreement shall be governed by English law and any disputes will be heard in the English
  4. For and on behalf of the Client, I confirm: –
  • That I have determined the suitability of CFM Implementation for the Client’s purposes;
  • My understanding and agreement to the terms of this Agreement which I accept are legally binding on the Client;
  • That the business has been operating for at least 6 months and is currently solvent; and
  • That I am duly authorised to sign for and on behalf of the