CASE STUDY: Sisko Group

Sisko Group successfully achieves UKAS accredited ISO 9001:2015 certification with support from Compliant.


Sisko Group, based in Hampshire, is a suite of people businesses designed to meet any workforce challenge.  Working as recruitment partners, they provide solutions across a range of sectors providing bespoke labour supply in the UK.

Why did Sisko Group initially decide to invest in ISO 9001?

Speaking with Jenny Lewis, Sisko Group’s Operations Manager, we asked why the company initially decided to invest in the ISO standard, Jenny commented, ‘The Sisko Group is nearly three years old and now, with the right management team in place, we were keen to ensure all the correct processes were in place internally.

We knew that gaining the ISO 9001 quality standard would enable us to further grow the business, attract new client accounts and open more doors within our sector.  As part of my role in overseeing our internal processes, ISO 9001 seemed to be the next logical step in our long term business plan.

With limited experience of ISO, we decided to enlist the help of an experienced consultant, following extensive research we opted for Compliant.  Their website contained useful information, their pricing was very reasonable and as we were also able to read many case studies from previous clients we had confidence in their support moving forwards.

The Process

Commenting on the ISO process and the days leading up to their audits, Jenny commented, ‘The whole process was certainly easier than I thought, with limited experience of ISO within our team, we really needed a consultant to hand-hold us through the journey and train us up on the system and that’s certainly what we received from Compliant.

At the beginning of the process, Mark asked us for various documents and policies, however, anything we didn’t have, Compliant created for us and tailored these to our business.  Any queries or doubts that we had, Mark quickly came back to us either by telephone or email.  

I certainly thought we would have to be involved a lot more than we were so it was great that we were able to go through the process while still being able to work on our own business and not take too much resource from that.’

The Outcome

With successful Stage 1 and Stage 2 audits, the company have now gained UKAS accredited ISO 9001 certification and couldn’t be happier.

Jenny continued, ‘The whole team are delighted to have gained the certification, the standard solidifies everything we are trying to achieve and confirms we have the correct procedures in place.

Moving forward, we have decided to opt for ongoing support from Compliant so they can help us to embed the standard within our company culture and assist during future surveillance and recertification audits.’

Managing director of Compliant, Mark Henderson, who worked with the Sisko Group team, was impressed by their attitude and dedication to the project, commenting, ‘We know that gaining an ISO standard can be daunting and many businesses feel that a lot of their time and resources will be tied up during the process, however, with our tailored support, this doesn’t have to be the case.

We’re there to support our clients and guide them through the process and this has been evidenced brilliantly with Sisko Group.  The team were responsive and reactive so we were confident that the surveillance audits would go to plan which is exactly what happened.

We like to work with a flexible approach and timeline as we know many businesses don’t have the internal resources to manage such large projects, this enables our clients to be supported and guided through the ISO process with confidence and reassurance.  A huge well done to the Sisko Group team, we look forward to working with them in the future.’

Getting started:

There has never been a better time to invest in ISO certification. Show your commitment to quality management, the environment or occupational health & safety performance with a UKAS certified ISO certification from Compliant. Contact us today to find out more on 0333 456 5000 or fill in our FREE quote calculator