CASE STUDY: On The Go Traffic Management

On The Go Traffic Management successfully retain their ISO 9001 & NHSS certification with Compliant.

Why did On The Go Traffic Management initially decide to invest in ISO & NHSS?

Providing leading traffic management services throughout the UK, the company, who have offices in Cambridgeshire and Wolverhampton, decided to invest in ISO 9001 and the National Highways Sector Scheme to enable them to expand their customer portfolio and show their commitment to quality.

In order to gain accreditation to the National Highways Sector Scheme, a business must also have ISO 9001 therefore the decision was taken by the business to invest in both standards.

Director, Tom Burgess, commented, ‘In order to carry out our work on highways throughout the UK and continue to grow our business, we knew that by gaining both of these nationally and internationally recognised standards it would demonstrate our commitment to quality to our current and future client base.’

The Process

Working with Compliant, the company are now into their fourth year of maintaining the standards.  Having initially carried out their due diligence in gaining pricing from various consultants who could support their certifications, the company decided to opt for Compliant due to their experience and knowledge.

Tom continued, ‘The surveillance and recertification audits certainly get easier the longer you have the standards, that’s certainly been our experience.  With the support of Mark and Danielle, they ensure that all of our documentation is updated and prepared in time for the audit.

This enables myself and the team to get on with our day to day job with the reassurance that when audit day arrives, everything should go smoothly, with zero room for improvement on our most recent check, this has worked brilliantly.’

The Outcome

Following their 4th surveillance audit, On the Go Traffic Management were successful in retaining their UKAS accredited ISO 9001 and NHSS certification, this was testament not only to the hard work of their team but also the advance preparation in relation to documentation.

Tom was delighted with the support from the Compliant team, commenting, ‘We were really impressed by Mark, when we first started to work with Compliant, he really couldn’t help us enough.  Danielle now supports us with our audits and the process has been very smooth, she advises and requests documents from ourselves, we complete and collate these, and she then ensures everything it sorted in time for our audit day.’

Internal audit manager, Danielle Barry, who supported On The Go Traffic Management through their audit commented, ‘It’s been great to see the ongoing commitment to quality by Tom and the team, gaining an ISO or NHSS standard is great, however, that’s where the work really starts, so by successfully going through their 4th audit has been a great outcome, especially as they had zero areas for improvement.  We’re looking forward to continuing to support the company and seeing their business grow.’

Getting started:

There has never been a better time to invest in ISO certification. Show your commitment to quality management, the environment or occupational health & safety performance with a UKAS certified ISO certification from Compliant. Contact us today to find out more on 0333 456 5000 or fill in our FREE quote calculator!

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