CASE STUDY: Ikano Insight

Ikano Insight successfully undergo ISO 9001 & 27001 2nd year surveillance audit with support from Compliant.


Ikano Insight is a global, data and analytics agency specialising in sustainability and retail analytics. Headquartered in London, with offices in Kuala Lumpur, Mexico and Sweden, they offer end-to-end data and analytics solutions for businesses who need to measure and report, and vitally to improve performance in all areas of ESG and sustainability.

Why did Ikano Insight initially decide to invest in ISO 9001 & 27001?

With the company originally gaining UKAS accredited ISO 9001 & 27001in 2021, we spoke with Systems Engineer, Matthew Shaw, on why the company had opted for the standards.

“As a data and analytics agency, we deal with a lot of sensitive client information, so attaining these two internationally recognised standards gives them the confidence and reassurance that we have structure and governance within the business.

We are constantly striving to put data security at the heart of our business, and having an accredited body like UKAS verify this speaks volumes.”

The Process

Commenting on the ISO process and the days leading up to their audits, Matthew commented, “Working with Compliant on a long-term basis has made the ISO process so much easier, they ensure everything is planned leading up to the audits and everything is online for us so very easy to maintain.

The documentation pack was built for us and the Compliant team knew it inside and out, we were certainly surprised at how easy they made the process for us.

During the audits we have the reassurance in knowing that somebody is there who is highly knowledgeable and supporting our team, it really simplifies the process and makes everything less stressful.”

The Outcome

Following the successful 2nd year surveillance audit, the company were delighted with the outcome.

Matthew finished by saying, “We may have had the certifications now for two years, however, there is always room for improvement, we are continuing to use the standards as an internal tool within the business to ensure everyone is on board and maintains and improves our internal processes.

By maintaining the standards, we’re staying in the conversation with potential new clients and ensuring we don’t get excluded from new business opportunities.

The Compliant team were always quick to respond to any queries we had and were excellent at fielding any questions, we’re looking forward to working with the team in the future.”

Compliant internal audit manager, Danielle Barry, who supported Ikano Insight throughout the process commented, “Matthew and the whole team really took the opportunity to ensure the ISO standards improved their business.

They ensured that all documentation required was uploaded to the online portal and we worked closely with them throughout the audit, making sure they could get on with running their business while we supported them the process.

The successful 2nd year surveillance audit is a testament to the hard work they have put in and we look forward to working with them on an ongoing basis.”

Getting started:

There has never been a better time to invest in ISO certification. Show your commitment to quality management, the environment or occupational health & safety performance with a UKAS certified ISO certification from Compliant. Contact us today to find out more on 0333 456 5000 or fill in our FREE quote calculator